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Customer Care

CONTACT US

If you wish to place an order over the phone, have a question about our products or an existing order we can be reached via our contact us page, by phone (503-781-1376) or email (customercare@dandelionbaby.com).

Dandelion Baby is an online boutique and open 24/7 if you wish to place an online order. Customer service phone hours are Monday - Friday, 9am - 6pm Pacific Standard Time (except holidays). You can also try to reach us outside of regular phone hours as we may be available to answer your call. If you wish to reach us via email, your email will be received and responded to within 24 hours.


PAYMENT OPTIONS

We accept Visa, Mastercard, American Express and checking accounts through PayPal.com. You can feel secure shopping at Dandelion Baby knowing that all online transactions are processed through industry standard SSL encryption secure servers. However, should you prefer to order offline you may contact us directly at customercare@dandelionbaby.com with detailed information regarding your request. You may also place your order over the phone at 503-781-1376.


SHIPPING INFORMATION

From our warehouse: $5.00 flat rate for shipping. Orders over $75.00 receive free shipping for most items! Products not eligible for free shipping are noted on product page. We ship via USPS. Orders usually ship within 1-2 business day unless otherwise specified.

Large items shipped from manufacturer's warehouse will incur a separate shipping charge. Items with this separate shipping charge will be clearly marked on product page. Shipping is handled by the manufacturer, and you will be updated with shipping status information.


GIFT PACKAGING

We are happy to include a complimentary personalized gift card if your purchase is a gift. Gift wrap is also available for a fee of $4.00. Please note that gift wrapping is not available for larger or odd-shaped items and will be noted on the item description. For gift wrapping option, please check gift wrap option during the check out process.


ORDERS SHIPPED OUTSIDE OF THE U.S.

We are happy to ship to countries outside the US. Please email or call for a specific shipping quote, based on the weight and destination, as flat fee shipping rates do not apply. Orders must be placed over the phone at 503-781-1376 or via email at customercare@dandelionbaby.com. Please provide detailed information with your order request and contact information and we will reply with a shipping quote within 24-48 hours. Customers are responsible for any duty and taxes that apply upon receipt of goods.


RETURN POLICY

All the products at Dandelion Baby are selected for their high quality and we hope you are delighted with your purchase. If you are not completely satisfied with your purchase it may be returned within 30 days from original shipping date - unused and in original condition with original packaging and all tags attached - for a complete refund (less shipping charges). If you received free shipping, please note that we will deduct actual shipping costs from your refund.

When you receive your order, check items for fit and accuracy. Please take care not to scuff or damage them. We cannot accept returns with visible wear and tear. We do not accept returns or exchanges on sale items that have been marked down 35% or more.

We are also happy to make exchanges provided we have the desired item(s) in stock. Re-shipping charges will be applied in the case of exchanges. Please include a copy of the original sales receipt with your return and write us explicit instructions indicating whether you want a refund, or an exchange for an alternate item, color and/or size.

Returns may only be credited back to the payment method used to make the original purchase. Gifts may be exchanged, or credited back to purchaser's original payment method. We cannot issue a refund to the gift recipient.

Please send items for return or exchange to the address listed on the original invoice. Please note that packages being returned to Dandelion Baby should be insured as we cannot be responsible for lost or damaged items. Shipping and handling charges are nonrefundable. For return inquiries, please call customer care at 503-781-1376.


PRIVACY POLICY

At Dandelion Baby, we don't share your information with anyone outside of our company. We truly value you as a customer and would never share your personal information with any third party for any reason. We want you to order with assurance, knowing that we hold your information in the strictest confidence. We will not sell, share, or rent the information that we collect from our customers.

The information you provide us with when placing an order is used only to process and fulfill your order or advise you of the status of your order.

If you have any concerns or questions please contact us at 503-781-1376 or customercare@dandelionbaby.com.